Privacy Policy

1. Introduction

ShipConfident ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our service.

2. Information We Collect

Account Information

• Email address (for authentication and communication)
• Name (if provided during signup)
• Authentication tokens and session data

Website and Check Data

• Website URLs you configure for auditing
• User flow steps and navigation paths
• Credentials and authentication data (encrypted)
• Audit results, findings, and reports

Usage Data

• IP addresses and browser information
• Service usage patterns and feature interactions
• Error logs and diagnostic information

3. How We Use Your Information

We use your information to:

• Provide and maintain the ShipConfident service
• Perform audits and generate reports on your websites
• Send you service-related notifications and alerts
• Process payments and manage subscriptions
• Respond to your support requests
• Improve our service and develop new features
• Detect and prevent fraud or abuse

4. Data Storage and Security

Your data is stored securely using industry-standard practices:

• Firebase Authentication & Firestore: User accounts and audit data are stored in Google Firebase
• Google Cloud Storage (GCS): Screenshots, evidence files, and session data
• Encryption: Sensitive data (credentials, tokens) are encrypted at rest and in transit
• Access Controls: Data is isolated per user account with strict access controls

We retain your data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting support.

5. Third-Party Services

We use the following third-party services that may process your data:

• Firebase (Google): Authentication, database, and hosting services
• Google Cloud Platform: Infrastructure, storage, and compute services
• Stripe: Payment processing (we do not store your full payment card details)
• Resend: Email delivery for notifications and alerts

These services have their own privacy policies and are contractually obligated to protect your data in accordance with applicable privacy laws.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Export your audit data in a portable format
• Opt-out: Unsubscribe from marketing emails (service emails are required)

To exercise these rights, contact us at hello@shipconfident.ai.

7. Cookies and Tracking

We use session cookies and authentication tokens to maintain your login session. We do not use third-party tracking cookies or analytics services that track you across websites.

You can control cookies through your browser settings, though disabling cookies may affect service functionality.

8. Children's Privacy

ShipConfident is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed and stored in the United States or other countries where our service providers operate. By using ShipConfident, you consent to the transfer of your data to these locations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the service. Continued use of ShipConfident after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@shipconfident.ai.